It is our goal to deliver excellent service to each and everyone of our guests. First, it is our pleasure and honor to take care of our guests. I agreed with you on your observations in both "good" and "not so good" part of the hotel. We appreciate your detailed comments and feedback on the pros and cons of our hotel. Thank you for sharing your wonderful experience and comments at Hotel Indigo Del Mar with other Trip Advisor readers. Please contact me directly at Best Regards, Man Lai Tam General Manager I hope you will give us another chance in the future. ![]() At the end of the day, I truly apologize for not delivering a memorable experience during your stay. I apologize for not having it available during your stay. As for the pool cushions, they are currently on order. The reason my housekeepers use broom to clean the floors is that we found the brooms to be more effective Of course I will share all these feedback with my housekeeping team to ensure we properly clean each room each day for all of our guests. Did you find these items upon check in or was it during your stay? I am baffled at the coffee grinds you found in your coffee maker because we have recently upgraded our coffee machines to single cup usage where the coffee comes in a sealed cup. I am ashamed to hear there are so many things not cleaned properly in your room. Please accept my sincere apology for not delivering the quality of service and the amenities to your standard. Thank you for sharing your feedback and concerns with us. Hotels near National University La Jolla, CA.Hotels near Marinello Schools of Beauty.Hotels near Design Institute of San Diego.Hotels near University of California, San Diego.Hotels near Sorrento Valley Coaster Station.Hotels near Body Being in Balance Massage.Hotels near Del Mar Farmers Market/Artisan Open Air Market.Hotels near The Southern Terrain - Day Tours.Hotel Indigo San Diego del Mar, an IHG Hotel Rooms.Hotel Indigo San Diego del Mar, an IHG Hotel Pool.Hotel Indigo San Diego del Mar, an IHG Hotel Features.Hotels near Hotel Indigo San Diego del Mar, an IHG Hotel.We look forward to a future opportunity to serve you and please feel free to speak with our Front Desk directly to help customize your future reservation to better meet your preferences. Thank you very much for choosing to stay with us during your visit to Del Mar. Your comments regarding the size of the bathroom and design of the furniture including storage space are being shared with our management team to review for any possibilities for improvement to better serve our guests. As part of the brand Identity of Hotel Indigo none of our bathrooms have tubs, they will only have the spa inspired showers. We regret you did not feel that the bathroom size and in room furnishings met your expectations. Also we are grateful for your feedback regarding the bathroom and furniture in the room. We are pleased to learn that overall you enjoyed the layout of the hotel, design of the public areas, and the size of your room while visiting us at Hotel Indigo Del Mar. We really appreciate you taking the time to share your comments. Hilton Tulum Riviera Maya All-Inclusive Resort. ![]()
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